Our financial partnership
By being transparent, measuring our performance and continuously improving our processes, we’re able to quantify and absorb common software development pain points for our customers (e.g. defects, overruns, delays) and in doing so provide you with a financially risk-free outsourcing experience.
Our Promise In 5 easy pieces
- Transparency. We’re radically transparent at every step and gather meaningful and actionable data.
- Measurement. We measure the performance of our team and supply chain against our data.
- Feedback. We incentive our organization to identify anything that doesn’t deliver you a great renovation experience.
- Improvement. We use these insights plus the feedback of our customers to make continual improvements to our process and technology.
- Accountability. These data-driven improvements help us quantify, reduce and absorb the risks enterprises are normally exposed to on their software development process. This includes taking the first hit on hidden bugs and defects on your projects (so you know we’ve done our diligence), compensating you if we’re delayed, paying to fix any mistakes and even sharing our hard-won discounts with you.
This partnership model and promise is why enterprises trust Nguyen over software design and development firms and outsourced contractors, because we only win when you win. It’s a true financial partnership model that our customers love.
Thoughtful and world class design
Our plans are drafted to fit your purpose. We guarantee the design will become the perfect online space for your customers.
Developed at the right price
Not all bids are created equal, so our data scientists analyze the Nguyen bid alongside those of the competition. It’s a bit unorthodox, but this practice ensures you're hiring the best people for your development.
Built on budget
With the project plan in place, we solidify your budget before we get to work. And if Nguyen is responsible for any hiccups, we put our money where our mouth is and pay to make it right.
Delivered on time
We deliver your finished project when we say we will. If Nguyen causes any delays, we compensate you for such delay – so you can continue carrying on until the job is done.
More about the Nguyen Promise
For those who want to get a bit more in the weeds
First, we listen. Nguyen promises to deliver a design that honors your budget, type of project, and development requirements. It’s an iterative process. Our industry-leading designers provide scalable design options that empower you to make intelligent decisions. It’s everything from helping you choose suitable lighting to stating exactly why that half-wall has got to go. (And if we see something that might not work the way you’d expect, we’ll speak up and address the problem!)
Nguyen is a long-term partner in the software development process, and we’re confident in our ability to design beautiful and timely projects for your lifestyle. Because Nguyen designers never receive more than a 15% cut (whereas other competitors can take up to 30%!) you can rest easy knowing you’ve made a smarter financial decision.
Our network of Nguyen-certified designers know the software business inside and out.
If Nguyen is the cause of any delays on your project, we have you covered, financially. Our team will reimburse you on a daily basis to help mediate the inconveniences of falling off-schedule. This reimbursement is based on the size of project, up to an agreed-upon percentage of your total budget.
Nguyen will pay to correct any faulty work until it meets our standards and your satisfaction.
Nguyen will honor the fixed price in your contract. We will only bill you for additional fees if you change the agreed-upon project scope, add enhancements or upgrades during the process, or if (in rare cases) something is discovered during development that Nguyen could not have predicted in advance. (Like a hidden infrastructure cost change that was not accounted for and vendor changes the price during development.)